Legal
Privacy policy
How Drain Doctor Plumbing & Rooter uses and protects information when you use thedraindoctorcovina.com or work with us.
Effective date: March 30, 2026. This policy applies to https://thedraindoctorcovina.com and to phone, email, and in-person interactions with Drain Doctor Plumbing & Rooter (“we,” “us,” “Drain Doctor”). It replaces our earlier website privacy statement (previously dated April 4, 2018) for visitors to this site.
This privacy policy describes how we use and protect information you give us when you use this website or request service. We are committed to protecting your privacy. When we ask you to provide information by which you can be identified, it will be used only as described here or as we otherwise disclose at the time of collection.
Who we are
Drain Doctor Plumbing & Rooter is a California plumbing contractor. We provide residential and commercial plumbing, drain, and sewer services, dispatching from 3820 Valley Blvd Unit O, Walnut, CA 91789. When you call, book online, email, or use this website, we may process personal information as described below.
What we collect
Depending on how you interact with us, we may collect:
- Identity and contact details — name, phone number, email address, and (for service) job site address.
- Professional context — for example, job title or company name when you represent a business or property management account.
- Location and preferences — ZIP or postal code, service preferences, how you heard about us, and similar details you choose to share on forms or in conversation.
- Service and job information — notes about your plumbing or drain issue, photos you choose to send, appointment preferences, estimates, invoices, and payment-related records (payment card data is handled by our payment processors under their policies; we do not store full card numbers on this marketing site).
- Surveys and offers — responses you voluntarily provide in satisfaction surveys, promotions, or feedback requests.
- Website and device data — IP address, browser type, general location derived from IP, pages visited, and referring URLs. We use this for statistics, security, and to improve how the site works for visitors.
- Career applications — information and files you submit when applying for employment, used only for recruiting.
What we do with the information we gather
We use this information to understand your needs and provide a better experience, including to:
- Keep internal records and run our plumbing business (scheduling, dispatch, warranties, and customer support).
- Improve our services, website, and how we communicate with customers.
- Send transactional messages (confirmations, appointment updates) and, where you have agreed or applicable law allows, occasional promotional messages about services or offers we believe may interest you. You can opt out of marketing as described below.
- Contact you for follow-up or quality checks by phone or email when relevant to a job or your request.
- Operate, secure, and analyze our website; detect fraud or abuse; and comply with legal obligations.
- Resolve disputes and enforce our agreements, including our Terms of Service.
Marketing and third-party promotions
We do not sell your personal information. We do not lease your personal information to third parties for their own marketing. We may share data with vendors who help us operate the business (hosting, analytics, scheduling, email delivery, payment processing) only as needed for them to perform services for us, with appropriate safeguards. We will not send you third-party promotional information unless you tell us you want that.
Legal bases (summary)
Where a specific law applies, we may rely on your consent (for example, marketing emails where opt-in is required), our legitimate interests in operating a safe plumbing business (for example, security and limited analytics), and performance of a contract when you book or receive services.
Security
We are committed to keeping your information secure. We use reasonable physical, electronic, and administrative safeguards designed to prevent unauthorized access or disclosure. No method of transmission over the Internet is completely secure; please do not send sensitive financial details through unsecured web forms.
Cookies and similar technologies
Cookies are small files placed on your device when you visit a site. They can help remember preferences, measure which pages are used, and improve performance. We use this information for statistical analysis and site improvement; we do not use cookies to access unrelated files on your computer. Most browsers let you refuse or delete cookies; if you disable cookies, some parts of the site may not work as intended.
Data retention
We retain information only as long as needed for the purposes above, including legal, tax, and accounting requirements. Service-related records may be kept for a period consistent with industry practice and California law.
Links to other websites
Our website may contain links to other sites (for example, rebate programs, manufacturers, or review platforms). Once you leave our site, we do not control those sites and this policy does not apply there. Please read the privacy statement of any site you visit and exercise caution when sharing personal information.
Controlling your personal information
You may limit how we use your data in these ways:
- When a form includes marketing consent, you can decline or uncheck options that would use your information for promotional purposes beyond the request you are submitting.
- If you previously agreed to marketing and wish to stop, you may opt out at any time using the unsubscribe link in marketing emails or by contacting us at draindoctor96@icloud.com or our contact page.
- California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including the right to know categories of personal information collected, to request deletion of certain information, and to opt out of “sale” or “sharing” (we do not sell personal information in the conventional sense). Submit requests through contact us; we will verify your identity before responding. We do not charge a fee for a verifiable consumer request under current CCPA rules.
- If you believe information we hold about you is incorrect or incomplete, email draindoctor96@icloud.com or call (626) 332-9984 and we will promptly correct verified errors.
Children’s privacy
Our services and website are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us so we can delete it.
Changes to this policy
We may update this policy from time to time by posting changes on this page. The effective date at the top will change when we publish revisions. Please review this page periodically. Continued use of the site after updates, where allowed by law, constitutes acceptance of the revised policy.
Contact us
Questions about privacy? Contact Drain Doctor, call (626) 332-9984, or write to us at 3820 Valley Blvd Unit O, Walnut, CA 91789. You may also email draindoctor96@icloud.com.
This policy is provided for general information. It is not legal advice; consult a qualified attorney if you need legal guidance specific to your situation.